Effective Date: 7/14/25

At Capa y Familia Cigar Company, we take pride in providing exceptional service and products. Please review our refund policy below for event bookings and future product purchases made through our website.

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Event Bookings

To secure your event date, a non-refundable deposit (50% of total package cost) is required at the time of booking. This deposit ensures your date and time are reserved and cannot be refunded under any circumstances.

Balance Payments:

• Final payments are due 7 days prior to event or other agreed-upon date.

• If your event is cancelled between the final payment and the event date, you will be eligible for a partial refund of the final payment. 

We understand that unforeseen circumstances may arise, and we will make every effort to accommodate rescheduling requests based on our availability. Rescheduling must be discussed and confirmed with us directly.

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Product Sales (Coming Soon)

In the future, we will offer select non-tobacco products for purchase through our website. All product sales will be final unless the item is received damaged or defective.

If a product arrives damaged or defective, please contact us within 7 days of receiving your order with photos and a description of the issue. We will evaluate your request and offer a replacement or refund at our discretion.

 

Contact Us

For any refund inquiries or to request a cancellation, please contact us at:

📧 laken@capayfamiliacigars.com

📞 419-302-5554
🌐 capayfamiliacigars.com

 

Policy Updates

We reserve the right to modify this refund policy at any time. Updates will be posted on this page with a revised effective date.