Effective Date: 7/14/25

Thank you for shopping with Capa y Familia Cigar Company. Below is our Shipping Policy for all products purchased through our website (non-tobacco products only).

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Shipping Availability

We currently ship within the United States only. We do not offer international shipping at this time.

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Order Processing Time

• All orders are processed within 2–4 business days after your order is placed.

• Orders are not processed or shipped on weekends or holidays.

• You will receive an email confirmation with tracking information once your order has shipped.

Note: During high-volume periods or holidays, processing times may be slightly extended.

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Shipping Rates & Delivery Estimates

• Shipping charges are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times will also be displayed at checkout.

• We offer standard and expedited shipping options through major carriers (USPS, UPS, FedEx, etc.).

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Delays & Issues

While we do our best to ensure timely delivery, we are not responsible for:​

• Shipping delays caused by the carrier

• Incorrect or incomplete shipping addresses entered at checkout

• Lost or stolen packages after confirmed delivery

If your package is delayed, missing, or arrives damaged, please contact us at 📧 laken@capayfamiliacigars.com within 7 days of delivery so we can assist you.

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Address Accuracy

Please ensure your shipping address is correct before submitting your order. We are not responsible for orders shipped to incorrect or undeliverable addresses.

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Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with a photo and description of the issue. We’ll work quickly to resolve the issue with a replacement or refund if applicable.

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Questions?

If you have any questions about shipping or your order status, feel free to reach out:

📧 laken@capayfamiliacigars.com
📞 419-302-5554
🌐 capayfamiliacigars.com